Athlytt Help & Support Policy

Effective Date: April 12, 2025

Introduction: At Athlytt, we're committed to providing reliable and timely assistance to all our users. This policy outlines how users can access support and details our standards for responding to inquiries and resolving issues.

1. Contacting Support: Users may contact Athlytt Support via:

  • Email: hello@athlytt.com

  • In-platform messaging.

2. Support Availability: Athlytt provides customer support during standard business hours ([Insert Business Hours and Time Zone]), Monday to Friday, excluding public holidays. Requests submitted outside these hours will receive responses on the next business day.

3. Response Times: Our goal is to respond to all support inquiries within 24-48 hours. Complex issues requiring further investigation may take additional time, but we will keep you updated throughout the resolution process.

4. Types of Support Provided: We assist users with:

  • Account registration and verification

  • Subscription and payment inquiries

  • Technical issues and troubleshooting

  • Content moderation reports

  • General platform usage questions

5. Reporting Abuse or Inappropriate Content: Athlytt takes user safety seriously. Users can report inappropriate or abusive content using built-in reporting tools or by contacting support directly. We investigate all reports promptly and take appropriate action, which may include content removal or user account suspension.

6. Escalation Process: If an issue remains unresolved after initial support, it may be escalated to senior support staff or management for further review. Escalation requests can be made via email by clearly stating "Escalation Request" in the subject line.

7. User Responsibilities: To help us resolve your issue efficiently, please provide detailed information when contacting support, including:

  • Account details

  • Clear description of the issue

  • Relevant screenshots or documentation

8. Feedback and Improvement: We value user feedback to continuously improve our services. Users are encouraged to share their feedback and suggestions through our support channels.

9. Changes to This Policy: Athlytt may periodically update this Help & Support Policy. Users will be informed about significant changes through email notifications or announcements on our platform.

10. Contact Information: For further questions or support, please reach out to us at hello@athlytt.com.